Question1: A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?
Question2: A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below, the old company's wireless network begins experiencing connectivity Issues.
Which of the following is the most likely cause?
Question3: A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday Which of the following is the most likely reason for this error?
Question4: A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?
Question5: A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
Question6: Which of the following models is an example of metered utilization?
Question7: A help desk technician receives a ticket regarding a non-functioning printer The ticket states the printer is no longer producing legible prints. and everything that prints appears as symbols. Which of the following is the most likely cause of this issue?
Question8: After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased.
Which of the following should a technician most likely check on the printer?
Question9: Which of the following is a legacy, 15-pin cable type?
Question10: An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black.
Which of the following is the best action for the analyst to take to fix this issue?
Question11: A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?
Question12: Which of the following is the MAXIMUM power PoE+ provides?
Question13: Which of the forming connector types would best suit a company that experiences a large volume of internet traffic?
Question14: A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots_ When the technician tries to tum on the laptop, the computer starts beeping and does not pass POST The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this Issue?
Question15: An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?
Question16: A security team wants to implement compliance controls that only permits the installation of company- approved software on user laptops. Which of the following should the IT department deploy?
Question17: The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?
Question18: A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network.
Which of the following steps should the technician take to resolve the issue?
Question19: Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
Question20: A financial institution needs a secure way to protect encryption keys used for unlocking chips on its credit cards Which of the following should the institution use?
Question21: A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?
Question22: Which of the following is designed to be used in commercial spaces?
Question23: Which of the following combinations of specifications and frequencies delivers the greatest speed and compatibility for lot devices?
Question24: Which of the following is an isolated virtual machine?
Question25: A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?
Question26: A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?
Question27: An engineer is building a workstation that requires the following components:
*An ATX motherboard
*A multi-core processor
*A dedicated graphics solution
*A SATA hard drive
*DDR4 memory
Which of the following power supply specifications would meet the workstation criteria?
Question28: A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?
Question29: A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected.
Which of the following should the user configure to get the expected result?
Question30: A technician is attempting to log in to a local company portal. When the technician types the URL into the address bar, the browser is unable to resolve and display the web page. The technician tries at another workstation, and the result is the same. Other web pages are not having any issues. Which of the following should the technician check first?
Question31: Which of the following is an unsecure remote access protocol?
Question32: A company wants to save printing costs by restricting network printer use. The company implements a solution that requires employees to authenticate to the printer to release print jobs Which of the following has the company implemented?
Question33: Which of the following network services is used to assign an IP address to a network host?
Question34: Which of the following utilizes TCP ports 20/21 and transfers data in cleartext?
Question35: A user with a self-configured, static IP address cannot connect to the internet. The technician runs an ipconfig command and receives the following output:
Which of the following should the technician edit?
Question36: Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?
Question37: A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?
Question38: A classroom projector, which is turned on, displays a flashing LED code but does not have any video output.
Which of the following should a technician do to resolve the issue?
Question39: A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?
Question40: A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?
Question41: A customer wants to archive a large number of photos and does not plan to retrieve them often. The customer wants a storage option that is the least expensive per gigabyte. Which of the following should the technician suggest?
Question42: A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?
Question43: A customer reports a problem connecting to network resources. After asking open-ended questions, the technician determines the issue likely exists on the remote server. Which of the following should the technician do next?
Question44: Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?
Question45: While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?
Question46: A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?
Question47: A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices?
Question48: A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue?
Question49: A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?
Question50: Which of the following components houses the MX record?
Question51: A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?
Question52: Users working with large files back up the files to external hard drives. One user's files take longer to back up than other users' files. The user has tried backing up the files to other users' drives with the same results.
Which of the following steps should the technician take first to correct this issue?
Question53: A user, who is attempting to give a presentation via a projector in a conference room, reports the projector has video but no audio. Which of the following will MOST likely resolve the issue?
Question54: A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
Question55: Which of the following virtualization technologies is best suited for running microservices?
Question56: A help desk technician is installing an SSD upgrade in a laptop. The laptop specifications call for NVMe.
Which of the following form factors should the technician most likely install in the laptop?
Question57: A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?
Question58: A technician receives a PC that frequently shuts down and has extremely loud fans. When the technician begins a stress test, the PC shuts down almost immediately. Which of the following should the technician do next?
Question59: A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
Question60: A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
Question61: A technician is building a video production workstation that will consist of two high-end GPUs The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?
Question62: When a user touches or swipes across an external touch screen, the image flickers but no input is registered on the presentation laptop. Atechnician verifies that the external touch screen appears free from physical damage.
Which of the following should the technician do next?
Question63: A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?
Question64: A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?
Question65: An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application?
Question66: A company wants to add virtual servers to handle unusually high web traffic usage. Which of the following is the most efficient way?
Question67: Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
Question68: Which of the following wireless technologies is used by mobile devices to process payments at kiosks?
Question69: A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?
Question70: A user is unable to connect to network resources. A technician discovers that the user's device has an invalid static IP v dress. Which of the following should the technician configure on the user's device to request an IP address?
Question71: A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?
Question72: Which of the following services allows a remote user to access network resources?
Question73: A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?
Question74: A department is upgrading its printers and wants to save money on consumables. Which of the following printer features would allow the department to cut costs?
Question75: Which of the following network devices operates as a bridge function?
Question76: Which of the following can a user utilize to share their mobile phone connection with their laptop?
Question77: A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?
Question78: A user is unable to access the internet, but other users in the same office are not having an issue. All users' devices are hardwired to the network. Which of the following tools should the technician use to determine the issue?
Question79: A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?
Question80: A technician unboxed a new computer, plugged it in to a UPS. and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue?
Question81: The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?
Question82: A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?
Question83: A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x
356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
Question84: An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.
Question85: The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?
Question86: A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician most likely configure on the router?
Question87: A technician attempts to join a Windows client to a domain but receives the following error:
An attempt to resolve the hostname has failed.
The technician generates the display shown below utilizing ipconfig /all.
Which of the following is the most likely reason for the error?
Question88: An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network.
Which of the following diagnostic steps should the technician take first?
Question89: A user reports that when pressing a radio button on a tablet, an item a couple of inches to the right of the pressed button gets selected instead. Which of the following components may need to be replaced?
Question90: A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first?
Question91: Which of the following components enables finger-based screen input for two-in-one laptops?
Question92: A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
Question93: A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required?
Question94: A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?
Question95: A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:
Playing the newest games at a high frame rate
Fast game load times
Enough storage to have several games installed at once
High-end audio
No concern about cost
Running the current Windows OS
The second workstation will be a family workstation. The requirements include:
Capability for word processing, videoconferencing, and basic web surfing Minimal cost, as long as it meets the requirements Running the current Windows OS
Question96: Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?
Question97: A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?
Question98: An office manager reports that a printer is experiencing performance issues.
Printouts are smudging when they are handled, and, recently whenever they need to print legal sized documents, the paper jams before anything is printed on it.
The following paper sizes are used:
Letter (8.5x11in/21.59x27.94cm)
Legal (8.5x14in/21.59x35.56cm)
Oversized (11x17in/27.94x43.18cm)
INSTRUCTIONS
Using the dropdown menus, select from the
available printer parts to replace only the
faulty components on the office printer to
resolve the stated issues.
If at any time you would like to bring back
the initial state of the simulation, please click
the Reset All button.
Question99: An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?
Question100: A technician is setting up three web servers foe a retail company that takes online orders for its products.
Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently?
Question101: A user visits the desk to report that a smartphone takes more than a day to fully charge. The user has already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
Question102: Which of the following best characterizes the use of a virtual machine as a sandbox?
Question103: Which of the following allows several websites from different companies to be housed on the same virtual server?
Question104: When a user's workstation is turned on, a message displays indicating that the date and time are incorrect.
Other computers on the network do not display this
message. Which of the following is the most likely cause of this issue?
Question105: Which of the following would be BEST reason to use a virtual machine as a sandbox?
Question106: A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?
Question107: A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?
Question108: A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
Question109: A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?
Question110: After a company upgraded its network infrastructure, a user's desktop has been experiencing slow network speeds. Which of the following should a technician do first to improve desktops connectivity performance?
Question111: After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works.
Which of the following should a technician do to fix this issue?
Question112: A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?
Question113: A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?
Question114: Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
Question115: A small company wants the ability to print in full color but needs to pay a minimal initial purchase price for the printer Which of the following is the best option?
Question116: A laptop is displaying vertical lines in different colors on the screen. Which of the following components should a technician replace to most likely correct this issue?
Question117: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam_ Since the extemal webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following best describes the reason for this issue?
Question118: A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office. Which of the following policies has been enforced on the salesperson's mobile device?
Question119: Users have been reporting slow network traffic in a branch office, and the technician needs to determine if packet loss is occurring on the network. Which of the following would the technician most likely use to passively assess the network traffic issue?
Question120: The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?
Question121: The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?
Question122: A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage?
Question123: A user can make and receive voice calls but cannot send or receive MMS text messages on a smartphone.
Which of the following is the most likely cause of the issue?
Question124: A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?
Question125: Which of the following cloud models provides hardware environment equivalent components to develop a solution?
Question126: A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop.
Which of the following should the user do to most likely resolve the issue?
Question127: After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.
Which of the following should a technician do first to troubleshoot this issue?
Question128: A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
Question129: A user reports that, despite manually changing the date and time on a computer, the changes always revert after the computer is turned off for a period of time. Which of the following should the technician consider first?
Question130: A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?
Question131: A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?
Question132: A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
Question133: Which of the following types of connectors does an IDE hard drive use for power?
Question134: A customer reports a network connectivity issue. A technician discovers that LAN ports have been damaged during remodeling. Which of the following tools should the technician use to fix the issue?
Question135: A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?
Question136: A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?
Question137: A technician is creating a new RAID array for a customer After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity?
Question138: A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?
Question139: Which of the following devices is used to implement ACL polices for an environment?
Question140: An administrator is replacing 15.000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?
Question141: Which of the following types of devices MOST often uses a Thunderbolt cable?
Question142: A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
Question143: A user is reporting that a computer has been very slow in recent days. The technician looks into the problem and finds pop-ups are randomly appearing on the screen. Which of the following is the next step the technician must take?
Question144: A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
Question145: A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?
Question146: A user reports a workstation is having the following issues:
OS performance is slow
. The workstation turns off randomly from time to time
. The fans are running loudly
Which of the following is most likely the cause?
Question147: An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences.
Which of the following BEST describes the reason for this issue?
Question148: Which of the following cloud service models is most likely to provide application patching?
Question149: A company has implemented a policy that allows employees to use personal devices to perform work duties.
Which of the following policies should the technician activate to protect company information?
Question150: Which of the following configurations is used to logically segregate computers that are physically connected to the same network?
Question151: A company wants to save money by leveraging the cloud while still being able to customize the infrastructure.
Which of the following cloud models
would best address the company's needs?
Question152: A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?
Question153: A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?
Question154: Which of the following twisted pair cables supports 10GBASE-T data transmission speed?
Question155: A large office is eliminating all personal primers for VIP staff members and replacing these devices with one enterprise MFP. Human resources staff members are concerned about printing confidential documents on the new device. Which of the following best addresses this concern?
Question156: A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?
Question157: A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue?
Question158: A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard?
Question159: A user connects a laptop to a conference room audiovisual system using a VGA cable. The TV displays the image correctly, but the audio is not working. Which of the following will most likely resolve the issue?
Question160: A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?
Question161: An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?
Question162: A company uses vital legacy software that does not run in the current OS version Which of the following will best support the software while keeping the OS current?
Question163: A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?
Question164: Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?
Question165: A technician installs a new printer for a workstation and tries to print a test page, but the page does not print.
The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?
Question166: A computer with a recently replaced CPU will not pass POST. When inspecting the inside of the computer, the technician sees several shorts on the motherboard near the location of the CPU. Which of the following is most likely the cause of this issue?
Question167: Which of the following describes the main difference between T568A and T568B cabling standards?
Question168: A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
Question169: A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user's server credentials have expired and reactivates them. Which of the following should the technician do next?
Question170: Which of the following is considered a connectionless protocol?
Question171: Which of the following is the PRIMARY security concern with virtual machine escape?
Question172: A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?
Question173: A user would like a removable storage device that is secure. portable, and does not contain moving parts.
Which of the following devices would be the most suitable?
Question174: A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?
Question175: Which of the following network types is used for pairing a Bluetooth device to a smartphone?
Question176: An engineer is upgrading the power supply of a workstation to add a GPU. The current power supply is
380W, and the GPU is a six-pin power connector. Which of the following is the minimum power supply the engineer should install?
Question177: An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
Question178: The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?
Question179: A technician is preparing to set up a gaming computer with the following components:
* Discrete, high-end graphics card
* Video capture card
* High-end processor
* Multiple hard drives
* USB 3.0 hub
* Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
Question180: A technician is implementing a RAID array for the financial department. The solution should allow fast access to data and maximum redundancy. Which of the following RAID configurations best meets these requirements?
Question181: Which of the following types of RAM is typically used in servers?
Question182: A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?
Question183: A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables is needed to ensure the power supply can support the workstation?
Question184: A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?
Question185: A technician sets up secure print and configures an NFC device that will authenticate users for access. Which of the following will the NFC device most likely use to authenticate?
Question186: A user is requesting a headset that can be physically connected to a laptop for online conference calls. Which of the following connections should the headset use?
Question187: A group of friends is gathering in a room to play video games. One of the friends has a game server. Which of the following network types should the group use so they can all connect to the same server and the internet?
Question188: A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?
Question189: A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD.
Which of the following power supply wattage levels is the most appropriate?
Question190: A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the application. Which of the following would allow other users to access the application?
Question191: A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?
Question192: Which of the following services is used to allocate IP addresses in an enterprise-wide environment?
Question193: A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Question194: An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?
Question195: A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize?
Question196: A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?
Question197: A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?
Question198: A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?
Question199: Which of the following is the best reason to set up a virtual sandbox?
Question200: A company is designing a data center environment where a critical requirement is highly available computing.
Which of the following types of memory should an administrator choose to install in the servers?
Question201: A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?
Question202: A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone.
Which of the following is the MOST likely cause of the issue?
Question203: Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?
Question204: A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the download bandwidth and finds no issues.
Which of the following should the technician check NEXT?
Question205: Which of the following is the purpose of an IPv4 gateway?
Question206: A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?
Question207: A company requires all users to have biometric identification enabled. Which of the following features in Windows provides this functionality?
Question208: A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors.
Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?
Question209: A technician wants to deploy a .msl package lo a corporate network. The technician needs to verily the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation?
Question210: A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?
Question211: During an OS migration, a technician is unable to find compatible current software for a specialized hardware device. Which of the following actions should the technician take to complete the migration?
Question212: Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?
Question213: Which of the following network devices is used to separate broadcast domains?
Question214: A company needs to keep a record of tasks performed by an application. Which of the following should the company most likely implement as part of a solution?
Question215: Which of the following delivers internet over a copper medium?
Question216: A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?
Question217: A technician is setting up network printers in a new office building. The company wants all of the printers to be configured the same way for consistency. Some of the printers do not have an RJ45 port to connect to the network. Which of the following does the technician need to enable so all of the printers can be connected to the network?
Question218: A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.
Question219: A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?
Question220: A user connects a smartphone to a laptop. Which of the following types of networks has the user created?
Question221: A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?
Question222: A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?
Question223: A user's desktop computer is connected via an Ethernet cable and often drops the connection. When the computer does connect, the network speeds are normal. No other network users on the same floor are reporting issues. The administrator verified that all authentication systems are working as intended and the Ethernet cable was replaced. Which of the following is the most likely cause of the issue?
Question224: A technician is troubleshooting a wireless network issue that is intermittently affecting two users. Which of the following is the most likely cause of the issue?
Question225: Which of the following should a technician use to terminate an RJ45 port?
Question226: A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?
Question227: A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?
Question228: After a technician replaced a printer's ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?
Question229: The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?
Question230: A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?
Question231: A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?
Question232: Which of the following is a legacy 15-pin cable type?
Question233: A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?
Question234: A technician is replacing a ribbon on a printer that produces faded text and Images when priming. Which of the following types of primers is the technician working on?
Question235: A technician is replacing the motherboard of a workstation for a user who runs multiple large applications at the same time. Which of the following motherboard specifications would provide the most significant improvement in performance?
Question236: Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?
Question237: A technician is installing the RAM for a graphs workstation. Which of the following is special purpose memory used by graphic controllers?
Question238: The SSD in a user's computer failed. A technician is replacing the SSD and would like to mitigate future failures given the user often runs many programs. Which of the following is the best solution?
Question239: A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
Question240: A user's mobile phone is constantly running hot and has a short battery life. A technician replaces the battery in the phone, but the issue persists. Which of the following steps should the technician take next?
Question241: A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
Question242: In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?
Question243: A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply?
Question244: Which of the following handles touch-screen operation on a mobile device?
Question245: A network technician is working to locate an end user's Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented_ Which of the following would be the best tool to best identify the correct cable?
Question246: A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?
Question247: Which of the following best describes the primary function of a spam gateway?
Question248: Which of the following is an email authentication method designed to detect email spoofing by attaching a digital signature to outgoing email?
Question249: Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?
Question250: A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?
Question251: A technician powers on a PC and its monitor and sees the following error message:
No input signal detected
The display lights on the computer are on. Which of the following is a possible solution?
Question252: Multiple organizations are working together on a project and want to migrate the data to the cloud. Which of the following cloud models should be used?
Question253: A technician is upgrading the Wi-Fi card on a laptop. Which of the following should the technician do first?
Question254: An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?
Question255: A VM was set up to deny access to the host computer and any network resources. Which of the following describes this scenario?
Question256: A user added a heater underneath a desk, and now an external monitor is not working. A technician verified the monitor gets power. Which of the following should the technician do next?
Question257: A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
Question258: Which of the following should a technician use in DNS to map a device to an IPv6 address?
Question259: Which of the following BEST describes the main function of a web server?
Question260: A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.
The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.
INSTRUCTIONS
Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly There are 3 steps and the simulation starts on step 1.
Question261: Which of the following cables replaced the Apple 30-pin connector and is also reversible?
Question262: A technician needs to verify that a newly installed RJ45 was correctly terminated. Which of the following should the technician use?
Question263: A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?
Question264: A user frequently edits large files and saves them locally on a laptop_ The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade.
Which of the following is the best way to meet the user's requirements?
Question265: A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
Question266: Which of the following components houses the MX record?
Question267: A user with an older laptop is unable to connect to the office network after new access points were installed.
The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?
Question268: Which of the following involves installing an application on a server so several users can run the application concurrently without the need for local installation?
Question269: A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements?
Question270: A customer built a computer for gaming, sourcing individual components and then assembling the system.
The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.
Question271: A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer.
Which of the following should the technician do to remove the old filament and load the new one?
Question272: A user reports the following:
I. When accessing large images, PC performance is degraded.
2. When accessing small text files, PC performance is as expected.
Which of the following is the most likely cause of the performance issues?
Question273: A user indicates that a laptop is not performing well. A technician determines the laptop has a conventional HDD and that installing a SSD will improve the laptop's performance. Which of the following lists of steps describes what the technician should do to complete the upgrade with the LEAST amount of downtime?
Question274: A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?
Question275: Which of the following protocols provides the fastest bandwidth?
Question276: Which of the following DNS record types is used to direct email to a mail server?
Question277: Multiple users contact the help desk to report issues with the network fileshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first?
Question278: A technician is troubleshooting poor printing quality on an inkjet printer. The pages have white lines running through the text and graphics. Which of the following is the most likely cause?
Question279: A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?
Question280: A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?
Question281: A technician needs to provide a new employee with a phone number for their company mobile phone. Which of the following is the most cost-effective and professional way to complete this task?
Question282: New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?
Question283: A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly.
Which of the following needs to be enabled for the hypervisor to run?
Question284: Which of the following server roles does RADIUS perform?
Question285: A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.
No source found
The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?
Question286: A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify?
Question287: A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost- effective solution to monitor the traffic?
Question288: Which of the following technologies can be used to harden guest virtual machines?
Question289: Which of the following is most likely used to control door access?
Question290: A user reports intermittent connectivity. The technician checks the network logs and sees the following output:
Interface 0/1 Status Up
Interface 0/1 Status Down
Interface 0/1 Status Up 13:03:20
Interface 0/1 Status Down 13:04:10
Switch elected as Root bridge
Interface 0/1 Status Up 13:05:40
Which of the following is the most likely reason for this issue?
Question291: A SOHO user's network printer has been without power for the last few days. After turning the printer back on, the user cannot connect to it. Which of the following is the most probable cause?
Question292: Which of the following cables should be used to terminate ST connectors on each end?
Question293: A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?
Question294: Which of the following display characteristics would be most important to ensure screen images appear the same as printed output?
Question295: A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?
Question296: A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?
Question297: A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?
Question298: A technician is selecting a power supply for a new computer. There will be a large number of connected devices that must be powered by USB. Which of the following specifications should the technician prioritize?
Question299: Which of the following components enables the input on a mobile device's touch screen?
Question300: A user has been unable to sync mobile data from a smartphone to the cloud. Upon investigation, the technician notices the user has a large number of applications installed on the smartphone. Which of the following should the technician do next to help sync the data successfully?
Question301: A user called the help desk to request assistance with selecting appropriate storage to back up a large collection of DVDs and photos in the most economical way. Which of the following should the help desk recommend?
Question302: An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use?
Question303: Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?
Question304: A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?
Question305: Which of the following explains how using a cloud infrastructure can provide rapid elasticity?
Question306: An internet service provider is delivering service through a copper medium with shared customer bandwidth.
Which of the following services has most likely been installed?
Question307: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?
Question308: A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?
Question309: A technician is configuring a SOHO network. During testing, the technician receives the IP address
169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause?
Question310: A technician just finished building a new PC and needs to install a firmware update for the system board UEFI. The technician is experiencing issues while accessing the USB key. Which of the following features should the technician most likely disable in order to complete this task?
Question311: A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project?
Question312: Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
Question313: Which of the following wireless technologies has the MOST range and wireless throughput?
Question314: A technician needs to ensure all data communications on all network devices are encrypted when logging in to the console. Which of the following protocols should the technician enable?
Question315: A company needs to secure remote user data with minimal interaction. Which of the following should the company do?
Question316: A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue?
Question317: A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
Question318: Which of the following is the best example of SaaS?
Question319: A user needs a technician's help connecting a laptop to a projector The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the proJector?
Question320: A user's smartphone battery capacity has started going from full to empty within an hour. The user has not recently installed any new applications on the smartphone. An IT technician notices that the smartphone has very high network utilization and thinks this issue might be related to the battery drain. Which of the following troubleshooting steps should the technician attempt next?
Question321: An administrator is setting up a conference room for an important board of directors meeting. The chief operating officer has asked the administrator to make sure a redundant internet connection is available. The office only has one ISP. and the conference room equipment is currently configured using Ethernet. Which of the following should the administrator set up in order to ensure redundancy?
Question322: A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages.
Which of the following should be replaced?
Question323: A salesperson is unable to reach the internet from a home office PC A support technician wants to verify the router is receiving a valid public IP address Which of the Wowing is a valid public IP address in this scenario?
Question324: An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?
Question325: A user reports that a laptop's display is too dim. Which of the following should a technician try first to troubleshoot the issue?
Question326: An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?
Question327: Which of the following is used to define a range of IP addresses available to assign using DHCP?
Question328: An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?
Question329: Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?
Question330: A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the cable mediums would be the MOST cost effective without sacrificing system performance?
Question331: Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?
Question332: A company's RAID array has degraded performance and a blinking red light on one of the bays. Which of the following should a technician replace?
Question333: A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?
Question334: Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?
Question335: A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages.
Which of the following should be replaced?
Question336: When trying to print, a is offline. Other users can print to the same printer without error. Which of the following is the first step the technician should take to resolve this issue?
Question337: A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspector the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?
Question338: A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?
Question339: Which of the following translates a hostname to IP addresses?
Question340: While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel.
Which of the following is the MOST likely reason for this issue?
Question341: While troubleshooting a user's smartphone issue, a technician notices that the display is visible but extremely hard to see. Which of the following is the most likely issue?
Question342: A technician is troubleshooting a burning smell on a desktop computer. The technician determines that the odor is coming from inside the device.
Which of the following should the technician do first?
Question343: A customer's phone no longer charges fully The phone only charges to 67% and then stops_ Which of the following should be replaced to resolve this issue?
Question344: Which of the following is used to register inputs on a touch-screen monitor?
Question345: A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?
Question346: A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?
Question347: A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
Question348: A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?
Question349: A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?